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Frequently Asked Questions
Questions about the product
How do the cerascreen blood tests work?
Do I need to take the blood sample on an empty stomach?
How long is the testkit durable?
Are there also tests for pregnant women?
Are there also tests for children?
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Questions regarding the order, oder process and about the deivery
How can I cancel an order before I receive product?
How can I revoke my order? (After I got the product)
When will I get my money back?
Do I have to pay customs duties?
Which payment methods can I choose?
Questions about the user account
I will not receive a confirmation mail to activate my account.
Can several persons/tests be included in one user account?
Questions regarding the sample, sample taking and about the testkit
Is it also possible to take venous blood?
Taking a blood sample does not work:
Problem with the lancets
Can I throw the sample into the postbox or do I have to take it to post office?
Is it also possible to perform the test in the evening and then post the sample the next day?
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What is tested during the Food Reaction Test?
Can the Food Reaction Test also measure lactose and gluten?
I have no longer been eating certain foods for some time. Does the test reveal intolerances?
What does the herring worm mean?