Questions regarding the sample, sample taking and about the testkit

Is it also possible to take venous blood?
No, our test can only be performed with capillar blood.
Wed, 26 Apr, 2017 at 6:15 PM
Taking a blood sample does not work:
Before we reimburse you the money, we would like to send you a new blood sample kit, so that you can take the blood sample once again. Avoid taking the bloo...
Tue, 14 Feb, 2017 at 5:44 PM
Problem with the lancets
The lancets loosen so quickly that it is not recognizable with the naked eye.  Please place the lancet directly on the fingertip and then press the trig...
Wed, 15 Feb, 2017 at 5:14 PM
Can I throw the sample into the postbox or do I have to take it to post office?
Both options are possible. It is easyier if you throw the sampels in a postbox. For extreme temperatures please send to the post office.
Wed, 15 Feb, 2017 at 5:25 PM
Is it also possible to perform the test in the evening and then post the sample the next day?
If no other way is possible, you can take the blood sample in the evening and then post it the next day. The blood sample should then be stored in a cool pl...
Wed, 15 Feb, 2017 at 3:00 PM
ID activation – how does that work?
For your information: You must activate the 6-digit ID online in your user account.  ·         Step 1 – create a user account on ‘My cerascreen’ – click on...
Tue, 14 Feb, 2017 at 5:42 PM
Why must I fill out the questionnaire?
Our laboratory team does not look at the questionnaires during the analysis of the samples. We automatically record the samples with a scanner using the code...
Wed, 15 Feb, 2017 at 4:53 PM