Questions regarding the sample, sample taking and about the testkit

Is it also possible to take venous blood?
No, our test can only be performed with capillar blood.
Wed, 26 Apr, 2017 at 6:15 PM
Can the blood also be taken from the doctor or pharmacist?
Yes, also a doctor or pharmacist can help you with blood collection. Please consult your doctor or pharmacist. Cerascreen will not pay for any costs incurred.
Thu, 16 Nov, 2017 at 2:12 PM
Taking a blood sample does not work:
Before we reimburse you the money, we would like to send you a new blood sample kit, so that you can take the blood sample once again. Please tell us your t...
Thu, 16 Nov, 2017 at 2:13 PM
Problem with the lancets
The lancets loosen so quickly that it is not recognizable with the naked eye.  Please place the lancet directly on the fingertip and then press the trig...
Wed, 15 Feb, 2017 at 5:14 PM
Can I throw the sample into the postbox or do I have to take it to post office?
Both options are possible. It is easyier if you throw the sampels in a postbox. For extreme temperatures please send to the post office.
Wed, 15 Feb, 2017 at 5:25 PM
Can I throw the sample into the pillar box when it's very hot / cold outside?
The samples are stable for at least one week between -4 ° C and + 30 ° C. Samples should not be exposed to temperatures exceeding these values for a long t...
Thu, 16 Nov, 2017 at 3:01 PM
Can I send several samples in an envelope?
Of course, several samples can be shipped in one envelope. Please store the samples in the refrigerator that have already been taken. As soon as you have t...
Thu, 16 Nov, 2017 at 3:15 PM
Is it also possible to perform the test in the evening and then post the sample the next day?
If no other way is possible, you can take the blood sample in the evening and then post it the next day. The blood sample should then be stored in a cool pl...
Wed, 15 Feb, 2017 at 3:00 PM
Can errors in blood collection or shipping affect the values?
Before your blood is used for the examination, our laboratory team checks the condition of the blood. Hemolytic blood (clotted blood) is no longer used for...
Thu, 16 Nov, 2017 at 3:18 PM
I received my test kit. What are the next steps?
1. First log in to "my cerascreen" with your previously created account. 2. Then activate your test by clicking on "Activate new test kit&q...
Thu, 16 Nov, 2017 at 3:21 PM