Questions regarding the order, oder process and about the deivery

How can I cancel an order before I receive product?
If the goods have not been paid, you can cancel the order at any time. Please contact us by e-mail at (please state your order nu...
Wed, 15 Feb, 2017 at 4:29 PM
How can I revoke my order? (After I got the product)
Within 120 days you can return the goods in their original condition.  To do so, please fill out the revocation form, which can be found on our website. As...
Wed, 15 Feb, 2017 at 4:36 PM
When will I get my money back?
As soon as the goods have arrived, you will receive your money back. For repayment we use the same pament method as you have chosen for the transaction. If...
Wed, 15 Feb, 2017 at 4:39 PM
Problems with the discount code entry
The cerascreen discount codes are usually redeemable only once and only for one specific product. Directly below the coupon code you can read for which prod...
Thu, 9 Nov, 2017 at 5:07 PM
Are postage costs incurred?
Within Germany, there are no postage costs. When shipping to non-EU countries (for example, to Switzerland) may be custom costs incurred. Information on th...
Thu, 9 Nov, 2017 at 5:11 PM
Do I have to pay customs duties?
When shipping to non-EU countries (for example to Switzerland), individual customs charges may arise. Information can be found on the Swiss website at www.c...
Wed, 15 Feb, 2017 at 3:32 PM
Which payment methods can I choose?
You can choose between three diffrent payment processes; PayPal, Payment in Advance, Direct Debit. The order will be sent only after a payment has been rece...
Wed, 15 Feb, 2017 at 4:48 PM
How can I order the products?
Our products can not be ordered by telefone, they could only be ordered online.
Thu, 16 Nov, 2017 at 12:40 PM
When do I receive my order?
As soon as the accounting has registered a receipt of payment, the goods will be shipped. With the payment method "online transfer" or "advan...
Thu, 9 Nov, 2017 at 5:13 PM