Questions regarding the order, oder process and about the deivery

How can I cancel an order before I receive product?
If the goods have not been paid, you can cancel the order at any time. Please contact us by e-mail at questions@cerascreen.co.uk (please state your order nu...
Wed, 15 Feb, 2017 at 4:29 PM
How can I revoke my order? (After I got the product)
Within 120 days you can return the goods in their original condition.  To do so, please fill out the revocation form, which can be found on our website. As...
Wed, 15 Feb, 2017 at 4:36 PM
When will I get my money back?
As soon as the goods have arrived, you will receive your money back. For repayment we use the same pament method as you have chosen for the transaction. If...
Wed, 15 Feb, 2017 at 4:39 PM
Do I have to pay customs duties?
When shipping to non-EU countries (for example to Switzerland), individual customs charges may arise. Information can be found on the Swiss website at www.c...
Wed, 15 Feb, 2017 at 3:32 PM
Which payment methods can I choose?
You can choose between three diffrent payment processes; PayPal, Payment in Advance, Direct Debit. The order will be sent only after a payment has been rece...
Wed, 15 Feb, 2017 at 4:48 PM