Questions regarding the sample, sample taking and about the testkit

ID activation – how does that work?
This video shows you step by step how to activate the test: If you still need help, please contact us by email support@cerascreen.co.uk or via teleph...
Tue, 31 Jul, 2018 at 3:12 PM
Can I throw the sample into the postbox or do I have to take it to post office?
Both options are possible. It is easier if you throw the samples in a postbox. At high temperatures please send it  via post office.
Fri, 22 Dec, 2017 at 11:31 AM
Taking a blood sample does not work
Before we reimburse you the money, we would like to send you a new blood sample kit so that you can take the blood sample once again. Please tell us your te...
Fri, 22 Dec, 2017 at 11:31 AM
Can I throw the sample into the pillar box when it's very hot / cold outside?
The samples are stable between -4 ° C and + 30 ° C for at least one week. Samples should not be exposed to temperatures exceeding these values for a long ti...
Fri, 22 Dec, 2017 at 11:32 AM
Is it also possible to take venous blood?
No, our test can only be performed with capillar blood.
Wed, 26 Apr, 2017 at 6:15 PM
Can the blood also be taken from the doctor or pharmacist?
Yes, also a doctor or pharmacist can help you with the blood sampling. Please consult your doctor or pharmacist. Cerascreen will not pay for any costs that ...
Fri, 22 Dec, 2017 at 11:31 AM
Problem with the lancets
The lancets loosen so quickly that it is not recognizable with the naked eye.  Please place the lancet directly on the fingertip and then press the trig...
Wed, 15 Feb, 2017 at 5:14 PM
Can I send several samples in one envelope?
Of course, several samples can be shipped in one envelope. Please store the samples that have already been taken in the refrigerator. As soon as you have ta...
Fri, 22 Dec, 2017 at 11:32 AM
Is it also possible to perform the test in the evening and then post the sample the next day?
If no other way is possible, you can take the blood sample in the evening and then post it the next day. In that case, the blood sample should be stored in ...
Fri, 22 Dec, 2017 at 11:34 AM
Can errors in blood collection or shipping affect the values?
Before your blood is used for the examination, our laboratory team checks the condition of the blood. Hemolytic blood (clotted blood) will not be used fo...
Fri, 22 Dec, 2017 at 11:34 AM