Questions regarding the order, oder process and about the deivery

How can I cancel an order before I receive the product?
If the products have not yet been paid, you can cancel the order at any time. Please contact us by e-mail at questions@cerascreen.co.uk (please state your o...
Fri, 22 Dec, 2017 at 11:34 AM
How can I revoke my order? (After I got the product)
You can return the products in their original condition within 120 days. To do so, please fill out the revocation form which can be found on our website. A...
Fri, 22 Dec, 2017 at 11:35 AM
How can I order the products?
Our products cannot be ordered by telephone. They can only be ordered online. In the following video the individual steps of the order process are introduce...
Tue, 31 Jul, 2018 at 3:21 PM
Problems with the discount code entry
The cerascreen discount codes are usually redeemable only once and only for one specific product. Directly below the coupon code you can read for which prod...
Fri, 22 Dec, 2017 at 11:35 AM
When do I receive my order?
As soon as the accounting has registered a receipt of payment the order will be shipped. With the payment method "online transfer" or "advanc...
Fri, 22 Dec, 2017 at 11:40 AM
Are postage costs incurred?
Shipment within Germany is free of charge. Shipping to Switzerland, Netherlands and the UK is also free of charge. Shipping to Austria is free of charge fro...
Tue, 6 Nov, 2018 at 12:56 PM
When will I get my money back?
As soon as the products have arrived you will receive your money back. For repayment we use the same payment method as you have chosen for the transaction. ...
Fri, 22 Dec, 2017 at 11:35 AM
Do I have to pay customs duties?
When shipping to non-EU countries (for example to Switzerland) individual customs charges may arise. Information can be found on the Swiss website www.ceras...
Fri, 22 Dec, 2017 at 11:35 AM
Which payment methods can I choose?
You can choose between three different payment processes; PayPal, Payment in Advance, Direct Debit. The order will only be sent after the payment has been r...
Fri, 22 Dec, 2017 at 11:35 AM